Are you looking for a simple yet effective order management system like carta? Are you not sure how to judge if the system you want is for you? Here are some top tips.
Why would you need an order management system like Carta?
Order management software streamlines the handling of your order process through the whole event chain, making your life considerably easier. They promote efficiency and make reordering and communication simple. They keep customers up to date on the status of orders, and allow easy tracking and communication that leave customers satisfied and happy.
They also take the workload of off staff and significantly reduce costs, as the heavy burdens of manual processing are reduced. This also contributes to keeping down the backlog potential. Large numbers of orders are easily managed and the customer has a certain control over the order process. The needs of the order are automatically generated and referred to the relevant departments and process handlers without the need for laborious manual interaction.
It becomes easier to coordinate suppliers and supply chains, too, as the automating of the order process makes it simpler to fill orders across multiple suppliers. Reorder point and stock notifications can be manually created to keep ordering up to date and prevent stock failures. The possibilities for error are considerably reduced and workflow is streamlined.
What makes a good order management system?
A good order management system will handle work across many fields. It will provide detailed product information, and either act as or integrate with inventory management systems to enable the setting of order points, the automatic updating of inventory and more. It can allow for the easy generation of marketing data and material to enable you to target advertising, as well as tracking and maintain customers order history and preferences to facilitate both their experience and yours. They make order entry simple, and allow for a host of customer service options including clear communications, refunds and the returns process as well as tracking of the original order. They enable you to easily access your suppliers’ information, as well as facilitating easy data analysis and generation of the reports you need to assist your day-to-day business flow. Lastly, they allow a significant amount of financial management and can often integrate with your accounting package to automate the financial process as well.
Overall, a great order management system takes the weight off of manual processing, thereby eliminating a substantial source of errors and making the processing of orders a simple, more customer friendly process- as well as assisting with inventory concerns. Once a business is generating a number of orders a day, automating the process not only prevents the scope for costly errors, but it makes for happier customers, happier suppliers and lower admin costs for you as the business- making a good OS a win-win product for all parties concerned.